At Shri Trading, we value our customers and aim to ensure a transparent and fair experience. Please read this Refund & Cancellation Policy carefully before making any purchase on https://shritrading.in/.
1. Order Cancellation
1.1 By Customer:
- Orders can be cancelled before they are dispatched by contacting us at 📧 info@shritrading.in .
- If the order has already been processed or shipped, cancellation is not possible.
- Custom-made, bulk, or specially ordered items cannot be cancelled once the order is confirmed.
1.2 By Shri Trading:
- We reserve the right to cancel an order due to unforeseen circumstances such as product unavailability, pricing errors, payment issues, or suspected fraudulent activity.
- In such cases, we will inform you promptly and issue a full refund.
2. Refund Policy
2.1 Eligibility:
- Refunds are only offered in the following scenarios:
- Damaged or defective products received.
- Incorrect products sent (different from order).
- Products not delivered within the promised time frame, subject to review.
2.2 Conditions:
- Customers must notify us within 3 days of receiving the order with clear photos or videos showing the issue.
- Products must be unused, in original packaging, and accompanied by the purchase invoice.
- Once we verify and approve the claim, we will process the refund.
3. Refund Process
- Refunds will be credited to your original method of payment (e.g., bank transfer, credit/debit card) within 7–10 business days after approval.
- For COD orders, refunds will be processed via bank transfer; customers must provide valid bank details.
- Shipping charges, taxes, or handling fees are non-refundable, except in cases where we shipped wrong or defective products.
4. Non-Refundable / Non-Returnable Items
- Custom-made, personalized, perishable, clearance sale, or specially sourced products.
- Products damaged due to misuse, neglect, or improper storage after delivery.
5. Return Shipping
- For approved returns, we may arrange a pick-up, or the customer may need to ship the product back to us.
- If the return is due to our error (wrong or defective product), we will cover return shipping.
- If the return is due to customer reasons, shipping costs must be borne by the customer.
6. Contact Us
For cancellations, refunds, or any questions, please contact:
Shri Trading
📧 Email: info@shritrading.in